- Product purchases cannot be refunded once payment has been made.
- In the event of any manufacturing defects, product(s) damaged in transit, missing product(s) and/or product(s) were incorrectly shipped, please do not remove any tag or take out the product from the original packaging. Please send an email to our Customer Service team at firstname.lastname@example.org or call 603-78878887 within 14 working days after receival of items.
- However, this guarantee does not extend to intentionally damaged products, mishandled products or contamination due to expiry, negligence or deliberate acts.
- All online orders received with payments completed before 12:00 midnight will be processed on the next working day and will be delivered within 3 to 7 working days. Exceptions occurred for pre-orders, free items, and outskirt areas.
- A “Working Day” means Monday to Saturday, and not include Sundays and state or public or federal holidays.
- Vii Nutrition do not deliver parcels to PO Box addresses. Parcel delivery will be made to a home or business address where someone is available to receive and sign for the delivery during working hours.
- Changes to the shipping and billing address cannot be modified after payment has been made.
- Vii Nutrition shall not be responsible for any delays caused by courier company and natural disaster.
- Our courier partner will deliver the parcel to the address stated in the consignment note. In the event that you and your representative are unavailable to receive the parcel, our courier partner will make a maximum of 2 attempts before returning the parcel to Vii Nutrition. A “Reshipment Fee” will be incurred under such circumstances.
- Once order has been made through our website, you will be able to track the product(s) using tracking number provided in your email or order details page in our website.